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faq laundry

Frequently Asked Questions

If you skip a week completely, you get twice your weekly amount the next time you use the service. This is in effect until the conclusion of the semester.

When our driver picks up your bag(s), each bag is tagged with your name and order id so we can keep track of your stuff. Your clothes are washed and dried separately, then hand-packaged before they are returned. All bags are tracked throughout every step of our care process. You receive a text/email when your clothes are ready to be returned.

Our laundry truck promptly picks up laundry based on the timeframe you select when you schedule your pick up. Our diligent staff are ready to accommodate your laundry needs. Your clothes will be clean and returned to you within 48 hours. You will receive a text/email when your clothes are ready to be delivered.

If an incident occurs where we are at fault, we will quickly resolve the issue, including replacement or reimbursement.

Campus pickup service will start at the beginning of the second week of classes.

We have pickups from 8am-6pm daily.  You select the day and time that works best for your schedule.

Your laundry will be done by our professional staff. Our staff has more than 20 years of experience in the laundry service business. We have developed an individualized process to care for your clothes. It is our top priority that your clothes get returned to you in tip-top shape.

Yes, we separate colors from whites before they are serviced. We follow any additional instructions you provide based on your preferences. 

We do not provide this option at this time.

If you have special detergent preferences, please let us know when placing your order online. An additional fee may be charged if your preferred detergent is not a brand that we typically use.

Yes we do provide this service. Please provide any special requests when you schedule a pick up.

No we do not provide ironing services at this time.

We do not offer dry cleaning services at this time.

Yes you can use your own bag, however we provide our customers with a free custom bag once you sign up and use the service for the first time.

If at any time you wish to cancel the service, go to the "My Account" tab on our website and click 'Cancel Service'. The unused portion of your laundry service will be refunded to you within 30 days of the cancellation request.

Each bag is tagged with your Name and Order ID, so finding your bag is simple and hassle free. Our tagging process helps avoid any possible mix ups.